Incompetence

So I have found out that all systems are done in-house.

What happens when policy holders who .....
- have agreed to accept official marketing material
- have been tagged/coded accordingly in every single fucking database platform
- clamour for their monthly summaries
..... don't receive said emailings?

And IT refuses to check?


ARGH! I want to bitchslap the lot of them to sentosa and drop a bloody bomb on them, that's what.