Thoughts

Just a thought.....

..... but aren't we supposed to be at an age where customers are treated like our friends? I used to work with some banks. My contact points never turned up in staid suits. The only jackets I saw were frilly fashionable ones on the ladies and once, a denim jacket on a male client.

But here and now, in my place of work, I've been told my work (my vocabulary, rather!) is too casual. I don't understand it and I probably never will. When your customers are, as a majority, blue collar workers, do you really want to sound cold, formal and distant?


Sometimes I wonder..... I really do.