Tough day

- RANT ALERT -

To-day was a fucked up day.

Fewer calls, I clocked in 184 calls so that's still above average, but everyone's going mad with the sheer volume. But I know I am losing it. I tried to follow up for a customer to-day. I tried to arrange for a cheque refund with our Finance department, which has it's collective thumb up it's collective ass. So. Not easy going there. Finance emails me back that the postal code is wrong.

WTF?? Quit niggling at stupid things, especially when I've verified things with the customer, and get down to your REAL fucking work, like issuing cheques to customers who are due refunds.

Called customer back. And got screamed at for 20 minutes straight, right from the get go. I mean, this woman was going hysterical on me. She was ranting about service, about staff that called her, she couldn't remember our previous conversation and nothing I said, no promises I made and no soothing phrases would calm her down. She just worked herself up into a frenzy, enjoying her explosion. The more I tried to help her, the more she lashed out. She was un-fucking-believable.

I was so fucking mad I could've pounded the table and smashed the PC.

I was so fucking mad, I actually teared and my voice got really husky.

5 seconds of sheer incandescent rage.

5 seconds of dead silence.

Woman had finished her rant and somehow knew she'd overstepped the boundaries. My voice, when I next spoke, was icy and firm. No more coddling. No more assistance. No more leeway. You'll get your cheque. I'll look up the postal code myself.

No, don't bother, we're not hard up for the money. No worries, Ma'am. You'll get your cheque. I'll look up the postal code myself. You will take your fucking money, you cunt, so we're not beholden to you any fucking more.

Woman tried to be concillatory. No no, you are being kind. I'm sorry I was just so frustrated. It's all right, ma'am. I WAS merely trying to help you. You'll get your cheque. I'll look up the postal code myself.

By then, it was over. Here's the address, she offers. You'll get your cheque. Thank you for the clarification. Thank you, Finance, because the postal code I had given you was correct, you bunch of fucktard air-wasters.

She was repeating herself...... thank you, thank you, you're so kind. You'll get your cheque. Thank you for calling. Goodbye.

My god.
I had never done FMCG until about 4 years ago. My grounding was in tech so the people I was used to, were thorough going professionals. And I had never ever done general public until this job. It was, and still is, a learning experience, but the crap we've taken from stupid Singaporeans over the last week is....

...... is a fucking an eye opener.

This company services the "man on the street", the "salt of the earth" type folk. And if the phone calls are an indication of the Singaporean psyche, we are seriously destined to be trampled down the proverbial shithole.

We are coddled, we are lazy, we are arrogant. We are spoilt, we are ignorant, we are selfish. We deserve to be beaten by 3rd world countries because they are hungrier than we are. They are more driven. They remember poverty. They thirst for opportunity.

And us Singaporeans? We get hand-outs from the govt. We have the opportunities. We have the means. And what do we do? We whinge. We whine. We expect, but don't lift a finger. We deserve no one but ourselves.


No wonder I live in my own bubble.