Suffer the fucktards, we poor children

- RANT ALERT -


Perhaps I am tired. I'm trying to balance a QT workshop plus my night shifts this Sat and Sun. Tired = grumpy, yes? Ha, I'm an old hand, normally I try and reign it in at work.

But there are times....

Just got off the phone with this gentleman. He's trying to figure out the rates for something. He keeps pressing me to confirm amounts which I cannot. I am not allowed to. That'll be done by our admin side and customers are reminded of it everytime they try to wheedle us contact centre staff. So I keep reassuring him that to be best of my knowledge, admin will bill the lowest tier they can find.

In the the background, his wife is so loud I can hear her as clearly as I can hear him. She's nagging the husband, telling him what words to use and how to ask. Come on! Give the man a break! He's not stupid!

And in the end, they ask my name. Since this call has lasted well over 7 min with this bitches' incessant nagging in the background, I am struggling to keep my composure. When people ask my name and sound belligerent, I'm *proud* to give my name. And the man asks, "You spell it as FIONA?" and I said "Of course!".

OOOOOoooo... guess what? Wife came on the phone (apparently they were on speaker phoone) and said "You're so rude! How can you be so rude! I am going to complain!".

Queue a momentary pause.

Sorry? Was I talking to you, bitch? Even your own husband is ignoring you and trying to ask questions over your whiney strident comments!

Me : I beg your pardon?
Wife : You're so rude!
Me : I'm sorry?
Wife : You should be!

At this point in time, the husband comes back on, says "thanks" and hangs up. I can still remember hearing her voice trailing as the line cuts off "I'm going to complain!". And the little " I'm sorry" that came from me was exactly that, a question. lol. But, naturally, she didn't notice. I'm sorry = natural apology to her.

Lookit, if you're unreasonable, and if the staff thinks they've done a reasonable job in the circumstances, THEY ARE NOT AFRAID OF COMPLAINTS. I certainly am not. If you're a fucking idiot and kick up a big enough fuss, you may get an officially worded and thoroughly insincere-sounding letter saying the words WE APOLOGISE. If you're lucky.


But don't expect anything more than that.