Every little bit

Wow. Just got a call from a customer. It's 3AM.

She has a 2 year old warded for acute bronchitis, she's divorced, she doesn't have much in terms of a medisave account, and she's clearly upset.

In the midst of all this stress, she's calling in to confirm her insurance coverage for her daughter. Fortunately, she bought a fairly decent one and she'll end up paying only 10% of the claimable amount. And she still sounds polite, and calm, despite the edge in her voice. I try to reassure her, do my best to intill confidence in her (KKH really is the best place her girl can be in right now), and at the end of the call, she's almost crying in relief.

You know what? She's not even 30 yet. My heart truly goes out to her.

This one call has made my night. It'll probably make my week. She sounded very grateful. Oh, I'm not interested in her gratitude! It's the fact that I made a difference! Now the woman doesn't have to worry about a huge financial outlay and can focus on comforting a very sick child. She got a sympathetic voice in the dead of night giving her positive news. You could hear the relief oozing over the telephone. It made my day!

Everytime I want to quit my job, something like this happens. Makes it all worthwhile, if only for a little bit. I don't care how trite this seems, you had to have heard her. I wish I could reach through the phone line and just hold her hand.

On the upside, it reinforces that whilst I'd love to have a man right about now, I'm not in ANY rush to get married! Heh.