Of statistics and service levels

I am a statistic.

Was pottering around at home when a phone call came in - person identified herself as representing the Ministry of Community Development. Or something like that. No identification and no prelude - just "would you be able to spare a few minutes?" Turns out that she was conducting a phone interview on how Singaporeans view the current climate.

Topic doesn't matter - I can be pretty reasonable if the other person is too. Took the questions in good grace; whichever company was hired to do the telemarketing at least picked someone who could speak proper english and exhibited basic couresty levels.

See, I am also a service staff's worst nightmare. Especially if you are a telemarketeer.

Have worked in contact centres all my life. I've trained telemarketeers. I've written the specs. I've assessed and audited on quality checks. I've pitched for, and won, contact centre projects for blue-chip companies. And if you cannot hold a phone conversation, especially if you want something out of me, then God Help You.


Oh well.