Can you bring it with you when you die?

What a bloody joke.


Customer calls in, she's asking a LOT of questions on our travel issurance. She and her friends have a bought a tour package and she wants an official assurance that anyone who pulls out will receive full compensation. No no, you MUST confirm for me NOW!


Look you, it's 03.19 and she's fussy, curt, demanding and altogether, she's not very pleasant. So in the end, I tell her to download the policy terms and conditions so we can go through. My company does full reimbursement, but in specific circumstances. This woman, however.... tsk tsk tsk.... So if someone pulls out, for their own personal reason, does this mean we can't claim? No, of course you cannot bloody claim. If you pull out because you felt like it, what sort of bullshit reasoning is that? Even a school kid's absence requires a note. What more an insurance claim?


And the cincher? She and her friends are going on a cruise. To MALAYSIA. That's, like, a $500 ticket all in. lol. Good god. The way she was going on and on, I thought she'd bought a month long package to europe or somewhere far and expensive!


*shakes head*
Time and again, I am reminded of how miserable some people can be. Perhaps I am slowing rotting away, incapable of interaction with small-minded people. But truly, some of the most gracious customers we have are the ones with huge policies and who are on our VIP listing.

Don't get me wrong, I am not belittling people with little or no money. Goodness comes from the heart and I hold innate respect for everyone, the first time I meet them. But some people are just so miserably tightfisted, I want to slap them.


GGggrrrrrr!